AI Agent · Multi-channel customer support
Customers reach you everywhere. Answer everywhere.
EasyReply is one support agent that handles WhatsApp, Telegram, Instagram, Messenger, web, SMS, and voice — with cited answers, lead capture, and CRM handoff built in. Connected to your knowledge base, sound across all seven channels from the same knowledge base, with the same quality, in any language.
AI Agent · Multi-channel customer support
EasyReply
One agent. Every channel.
aikoders.tech/products/easyreply
What it does
What EasyReply does
Your customers don't care which channel they use — they just want an answer. EasyReply handles inbound questions on all seven channels from the same knowledge base, with the same quality, in any language.
Cited answers
Every response references the source in your knowledge base. You can audit any answer.
7 channels, one brain
WhatsApp, Telegram, Instagram, Facebook Messenger, web chat, SMS, voice. One deployment.
Human-sounding voice
Phone calls answered naturally, not like an IVR.
Lead capture
Identifies potential customers and logs them to your CRM with full conversation context.
Smart escalation
When the agent can't help, it routes to a human via Slack, CRM ticket, or in-thread handoff.
Any language
Responds in the customer's language automatically.
How it works
How a deployment works
We ingest your knowledge base
Services, hours, pricing, policies, FAQs, product details. We structure it for cited retrieval.
We connect your channels
WhatsApp Business API, Meta integrations, Telegram bot, web widget, Twilio for SMS and voice. All done by us.
We test and tune
Adversarial testing, guardrails, escalation paths. We don't ship until it handles edge cases correctly.
We hand off and monitor
You get a dashboard. We monitor response quality and update the knowledge base as your business changes.
Who it's for
Who uses EasyReply
Local businesses
Restaurants, salons, clinics, gyms. High inbound volume, limited staff to answer DMs and calls.
E-commerce brands
Order status, returns, product questions, tracking — handled without a support team.
Professional services
Insurance, legal, financial, real estate. FAQ handling + lead qualification before human follow-up.
FAQ
Common questions
EasyReply supports WhatsApp, Telegram, Instagram DM, Facebook Messenger, web chat, SMS, and voice (phone calls). All channels are handled by the same agent and the same knowledge base.
Ready to deploy EasyReply?
Tell us about your business, your channels, and what your customers ask most. We'll scope a deployment and have it live within two weeks.