AI Customer Support · Omnichannel
One AI agent. Every channel.
Sub-second voice. RAG-grounded answers with citations. Multilingual out of the box. The AI customer support agent your team can defend in production.
EasyReply · Live Ops
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By the numbers
Faster replies. Fewer tickets. Happier customers.
EasyReply replaces the manual customer-service hand-off across every messaging channel. Here's what production deploys look like on day 30.
< 1 s
Voice response latency
Sub-second time-to-first-token on live phone calls.
90 %
Tickets auto-resolved
Common questions resolved without a human agent in the loop.
24 / 7
Always available
Always-on across every channel — no business hours.
4 langs
Multilingual default
English, Spanish, Portuguese, French out of the box.
What it does
Every customer question, answered with citations.
Connect EasyReply to your docs, FAQs, services, products, and order data. It reads, decides, and replies — with the receipts.
Seven channels, one brain
WhatsApp Business, Telegram, Instagram, Messenger, web chat, SMS, and voice — all powered by the same RAG-grounded agent.
RAG over your data
Indexed against your docs, helpdesk articles, database, and order history. Every answer is grounded; every claim is cited.
Sub-second voice agent
Voice agent tuned for under one second of response latency — sounds human, not synthetic. Built for inbound and outbound calls.
CRM handoff
Lead capture writes directly into HubSpot, Salesforce, Pipedrive, Zendesk, or a custom CRM — full transcript trail included.
Multilingual
EN, ES, PT, FR out of the box — same agent answers every language from the same brain. Add more on request.
Production-ready
Guardrails, eval suite, observability, human escalation routes shipped with every deploy. No DIY assembly.
Always observable
Every conversation logged, scored, and reviewable. Confidence drops, drift, and regressions surface in the dashboard.
Tuned per business
EasyReply learns the brand voice and persona of the business it serves — not a generic "Hi, how can I help" template.
How we ship it
From kickoff to live on every channel in weeks, not quarters.
- 01
Ingest your knowledge
Docs, helpdesk articles, product catalog, order history — indexed into a vector store the agent can ground every answer in.
- 02
Tune the persona
Brand voice, escalation policy, refusal rules, and tone — informed by sample conversations from your existing team.
- 03
Wire the channels
Connect WhatsApp Business, Instagram, Messenger, web chat, SMS provider, and voice gateway. One backend, every front-end.
- 04
Eval, harden, ship
Run the eval suite, instrument observability, hand-off routes to your team, and go live with monitoring you can actually read.
Built for these industries
Six verticals. One agent class.
Every industry has its own knowledge base, jargon, and escalation rules. EasyReply is configured per business — the underlying engine is the same.
E-commerce
Order status, returns, shipping, product Q&A
Cuts support volume 60–80% on the long-tail "where is my order" tickets.
SaaS
Onboarding, pricing, integration questions, billing
New users self-serve through setup; sales sees the qualified ones only.
Healthcare
Appointment scheduling, intake, FAQs
PHI-safe deployment, audit logs that pass HIPAA review.
Hospitality
Pre-stay, in-stay, post-stay guest questions
Hosts only get pinged for genuine issues; routine asks handled in WhatsApp.
Travel
Booking, itinerary, change requests, refunds
Multilingual replies cover global customer base from one agent.
Beauty + Wellness
Booking, service questions, follow-ups
Salon owners stop checking DMs at 11pm; bookings come in pre-confirmed.
B2B Sales
Lead qualification, demo scheduling, FAQs
CRM populated with qualified leads, sales team gets warmer pipeline.
Logistics
Shipment tracking, ETA, dispatch queries
Dispatch desk goes from 200 calls/day to handling exceptions only.
Real Estate
Listing inquiries, scheduling viewings
Agents wake up to scheduled showings, not 40 unanswered DMs.
How EasyReply compares
What you get vs. a stitched-together chatbot.
Lower total spend
One agent across every channel replaces 4-7 separate point chatbots (Tidio, ManyChat, Intercom AI, etc.) — and the engineers it takes to stitch them together.
Faster to deploy
Production-ready stack ships in weeks. No model selection meetings, no infra wiring, no eval framework to invent from scratch.
One team owns it
No vendor sprawl. One Slack channel, one PR review, one place to look when something’s wrong.
Actually integrated
CRM, helpdesk, payment, order systems — EasyReply reads and writes them, not just sits next to them.
Defensible answers
RAG with citations means every reply traces back to a source. No "the bot said what?" surprises in customer reviews.
Tuned for your brand
Voice, refusals, escalation thresholds — calibrated against your actual conversations. No off-the-shelf "happy to help" filler.
Use cases live in production
Where EasyReply is already running.
Common questions
What teams ask before they deploy EasyReply.
Does EasyReply actually replace our existing chatbot?
Yes. EasyReply is designed as a single replacement for the typical stack of WhatsApp bot + Instagram autoresponder + Messenger bot + web-chat widget + an off-the-shelf voice IVR. One agent, one knowledge base, one place to update copy and escalation rules.How does the voice agent stay under one second of latency?
The voice pipeline streams partial inference responses in real-time using a low-latency speech-to-text + LLM + text-to-speech stack tuned for response onset, not response completion. The first audible reply starts within ~700 ms of the customer finishing their sentence — comparable to a human pause.How do you prevent hallucinations in customer-facing answers?
Every answer is grounded against your knowledge base via retrieval-augmented generation (RAG), and the agent is configured to refuse rather than guess when confidence is low. Refusal routes to a human teammate. Citations to the source document are surfaced in the conversation log for audit.Which CRMs can EasyReply hand off to?
Native handoff into HubSpot, Salesforce, Pipedrive, Zendesk, Intercom, and Front. Custom CRMs are wired via webhook or typed API client during deployment. Every CRM ticket lands with the full transcript and the customer’s channel of origin.How is sensitive customer data handled?
For teams with compliance requirements (HIPAA, SOC 2, GDPR), EasyReply can deploy as a private LLM in your VPC with PII redaction at the prompt boundary, audit logs in your existing log store, and role-based access controls tied to your identity provider. See our Secure AI Deployment service for the full compliance stack.How fast does a deploy actually take?
Typical timeline is 2 to 4 weeks from kickoff to live across all channels. Week 1 is knowledge ingestion and persona tuning; week 2 is channel wiring (WhatsApp Business approval, Instagram permissions, voice gateway); week 3 is eval and hardening; week 4 is production deploy and observability handoff.Can we keep our existing helpdesk software?
Yes. EasyReply layers on top of Zendesk, Intercom, Front, Help Scout, and Freshdesk — handling tier-one volume automatically and routing tier-two tickets to your human team with full conversation context.What languages are supported beyond the defaults?
Beyond English, Spanish, Portuguese, and French, EasyReply has shipped Italian, German, Dutch, Arabic, Mandarin, and Japanese deployments. Adding a new language is a tuning step on the same engine, not a separate product.
Ready to deploy?
One AI agent. Every channel. Zero gaps.
Book a discovery call. We'll review your channels, your knowledge base, your CRM, and your team — then come back with a scoped EasyReply deploy plan.